By Parker Yamasaki | The Colorado Sun
The Regional Transportation District in Denver passed a set of amendments on Tuesday night that will push CEO Debra Johnson to improve on-time service and increase ridership.
The agency responsible for Metro Denver’s rail and bus services has been trying to regain its footing after the pandemic slashed ridership and internal disputes surfaced.
Public trust in the agency is also sinking, as demonstrated during the public comment portion of the meeting. People showed up in-person, online and through email to express their discontent with unpredictable wait times and unreliable customer service, and called out poor service on the E Line specifically, which runs southeast from downtown Denver to Lone Tree, and has been undergoing maintenance and safety checks since last summer.