By Deborah Grigsby | Denver Gazette
A city audit concluded that Denver’s emergency first responders are failing to meet their own response time goals — a situation that managers partly blamed on new laws that resulted in having less control over how often staffers could take a leave of absence.
Emergency managers also said that, as a result, the city needs to hire more 911 operators.
Denver Auditor Timothy M. O’Brien said he sought to evaluate several key aspects of the city’s 911 emergency response system, including alignment with industry standards, adequate staffing levels, oversight and monitoring, the reliability of data used for decision-making, and compliance with contractual obligations.