By Leo Shane III | Air Force Times
Trust in Veterans Affairs programs rose dramatically over the last eight years amid department efforts to improve delivery of medical and disability benefits, according to new data released by agency officials on Tuesday.
Overall confidence in the department increased from just over half of users in 2016 (55%) to more than 80% this past quarter, based on figures in VA’s recurring Veteran Signals Survey. That report polled more than 38,000 veterans using a wide range of department services, including medical care, disability benefits, and home loans programs.
“This is meaningful because it is the voice of the veterans that we serve from across all different ages, service areas, locations, and demographics, telling us how we are delivering for them,” said Barbara Morton, deputy chief of the Veterans Experience Office. “We are measuring our performance based on how they feel about us, not just how we think we’re doing.”