City Services - Rocky Mountain Voice

By: Jacob Factor | Fox31 DENVER (KDVR) — Facing major budget shortfalls, Denver is cutting back hours and staff for its call center that assists residents with city services and looking to leverage an artificial intelligence chatbot to pick up the slack. Denver in Mayor Mike Johnston’s proposed 2026 budget is looking to cut more than $1 million from the 311 City Services budget, most of which comes from cutting vacant call center agents positions in the Technology-Services-Department-run office. One employed call center agent was also among the cuts. The city and county’s X page on Monday announced the new hours for the 311 phone line: 7 a.m. to 5 p.m. Monday to Friday. This is a reduction of two hours each day, as it was previously open until 7 p.m. ...

Brandon Leuallen | The Business Times Mike Bennett reflects on his first 8 months as GJ’s city manager and what he hopes to accomplish. When Mike Bennett became Grand Junction’s city manager after coming over from the same position in Fruita in December 2024, he stepped into the role with a clear focus: Build a healthy organization from the inside out. At the time, the city was in the midst of multiple controversial projects and heading into a spring election that would bring significant change to the city council, which resulted in three new members and one re-elected member who became mayor. As Bennet settled into his role, and now eight months in, he has directed his energy toward the future, guided by a long-term mindset rooted in sound decision-making, efficiency and buil...

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Tag: City Services

Budget cuts and bots: Denver shortens 311 hours and expands AI usage in city services

Back to basics: Grand Junction city manager zeros in on core services

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